Processing and shipping

• We process and ship orders Monday – Friday
• Pre-made orders will usually ship out the following business day.
• USPS is our main carrier for the US and Canada.
• USPS is required for PO boxes, US Territories, APO/Military addresses, and no-expedited shipments to Hawaii, Alaska and Puerto Rico.

How will my order be packed and shipped?

All packages are shipped in plain boxes and contain the following return label:   

Bird Brain Leatherwork
21921 40th Place S.
Kent, WA 98032

Returns

We want you to feel 100% comfortable with your purchase so we offer a 30 day return policy. (Insertable Items like gags are not returnable per Health code, except for manufacturer defect.) To start a return, contact birdy@bbleatherwork.com within 30 days for refund or exchange. Custom / made to fit Items are non-refundable , We are happy to provide a unique one of a kind piece, but please take your time when ordering these items. Clearance Items are not eligible for returns or exchanges. Any Returns or exchanges must be from the same order.

Your experience is our number 1 priority and we want you to love you new gear.

Returning gear is simple:

• Let us know via email what you’d like to do.
• We’ll contact you to confirm your exchange/return.
• Send in your item.

There will be a 25% restock Fee applied to your return.
Exchanges will be shipped to you at no charge. Refunds will be processed as soon as possible but always within 10 days of receiving your package.